Winstar World Casino & Resort
  • 17-May-2022 to 16-Jul-2022 (CST)
  • Operations
  • Thackerville, OK, USA
  • Salary
  • Full Time

Medical, Dental, Vision, Life, Supplemental Life, Paid Vacation and Personal time, Incentives, Career Growth Opportunities


FUNCTION:

Responsible for supporting all aspects of the operation including guest and employee satisfaction, Front Office, Loss Prevention, Housekeeping, Engineering, Accounting, and Human Resources. Assists all Department Heads in leading the team in the development and implementation property-wide.

RESPONSIBILITIES:

  • Ensures all team members meet or exceed all hotel standards/requirements.
  • Oversees the overnight operation of all property departments.
  • Wears and maintains appropriate business attire.
  • Makes procedural recommendations and maintains standards of guest services as established by the General Manager.
  • Review/Research TripAdvisor page on a daily basis and responds to guest or other managers as needed.
  • Stays readily available/approachable for all employees.
  • Leads by example demonstrating self-confidence, energy, and enthusiasm.
  • Respond to guest inquiries and coordinate special arrangements and requests in any hotel outlets.
  • Assists team supervisors with constructive coaching and counseling.
  • Perform line employees job functions as needed under high volume and emergency situations.
  • Solicits feedback from guests and staff for continuous improvement.
  • Investigates guest complaints and responds to guest in a timely manner to ensure satisfaction.
  • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
  • Ensures that Quality Standards and Service are maintained for Property, Product, and People.
  • Provide assistance and instruction to all employees as needed as well as continual coaching and guidance
  • Communicates daily with other management, and department heads and employees to ensure proper communication.
  • Must be flexible and able to work around business demands.
  • Enforces established policies and procedures.
  • Assists in conducting the hotel operational audits and assists in developing corrective action plans.
  • Practices the WinStar World Casino Hotel Culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.
  • Supports hotel's training needs and efforts.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.
  • Takes proactive approaches when dealing with employee concerns.
  • Responsible for performing "other duties" as assigned by management.

TECHNICAL EXPERIENCE:

  • Must be a strong leader, self-motivator, and team builder
  • Must have 2-3 years previous supervisory experience.
  • Must have thorough knowledge of all operating departments including rooms, front office, housekeeping, engineering, accounting, and sales. General computer proficiency
  • Pleasant phone demeanor
  • Advanced knowledge of Hotel systems and have the ability to solve system related problems.

PHYSICAL, MENTAL & E4NVIRONMENTAL DEMANDS:

  • Physically mobile with reasonable accommodations.
  • Must be able to lift and carry upwards to 25 to 50 pounds.
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
  • Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers. Also, Lifting of cases of product, etc.
  • Read, write, speak, and understand English.
  • Operate in mentally and physically stressful situations.
  • Must be able to stand for long periods of time, and work extended shifts if needed.
  • Respond to visual and oral cues.
  • Work in cold & hot temperatures.
  • Possibly be exposed to second hand smoke.

Job Description Acknowledgment


I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION. ACCOMMODATIONS ARE DETERMINED BY MANAGEMENT.


Winstar World Casino & Resort
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