Winstar World Casino & Resort
  • 07-Jun-2022 to 29-Jul-2022 (CST)
  • Front Desk
  • Thackerville, OK, USA
  • 16.00
  • Hourly
  • Full Time

FUNCTION:

Responsible for posting and balancing room folio charges. Maintain files and reset systems for next day operations. Greets and assists with late guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction during PM shift.


RESPONSIBILITIES:

  • Run audit reports/journals from Front Office Systems.
  • Prepares daily revenue reports by auditing system accounts and journals to break down revenue for food and beverage operations.
  • Makes corrections and adjustments and handles all computer problems that might occur throughout the shift.
  • Input all revenue, expenses, and allowances to generate the daily reports.
  • Balances all revenue and settlement accounts nightly, maintain files and reset the system for next-day operations.
  • Ensures that all reports and backup vouchers are complete and filed properly.
  • Ensures that all necessary copies of documents/backup and reports of daily work are sent to the proper person handling A/R, A/P, and Payroll.
  • Reviews and corrects discrepancies in the Front Desk System.
  • Ensures complete guest satisfaction.
  • Check-in and check-out of the guest.
  • Complete guest registration process.
  • Must be familiar with computer systems for guest reservation information.
  • Must verify and imprint guest credit cards for authorization.
  • Must be well versed in cash handling and accurately balance house bank.
  • Assigns guests rooms based on preferences and availability.
  • Drives the Revenue Management process.
  • Handling guest concerns in a tactful manner and achieving resolution.
  • Answers questions in regards to the hotels facilities and services.
  • Answering telephones and booking reservations.
  • Answering Guest inquiries i.e. directions.
  • Recommending local area restaurants, points of interest, or needs for transportation.
  • Handling guest needs.
  • Maintaining cleanliness of front desk, lobby and back office.
  • Following up with Guest check-ins, complaints, and other requests.
  • Interacting with other departments and employees to ensure a good working relationship or for guest needs.
  • Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
  • Participates on the hotel Safety Committee.
  • Ensures that Quality Standards and Service are maintained for Property, Product, and People.
  • Must be able to work all shifts or varying schedules to support business needs.
  • Ensures Security for the hotel's customers, employees, and property assets.
  • Supports established policies and procedures for WinStar World Hotel and the hotel's brand.
  • Act as the overnight Manager on Duty.
  • Train all new hire Night Audit staff to the Winston Hospitality, Inc standard.
  • Communicate with the FOM any and all issues that occurred on their shift.
  • Ensure a good working relationship exists between all Hotel & Casino Staff at all times.
  • Responsible for performing "other duties" as assigned by management.

TECHNICAL SKILLS:

  • Must have exceptional knowledge in accounting operations to include all aspects of accounts receivable, accounts payable etc.
  • Must have exceptional mathematical skills and the ability to operate a 10 key by touch.
  • Must have exceptional abilities to use computer systems.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

  • Physically mobile with reasonable accommodations.
  • Must be able to lift and carry upwards of 25 pounds.
  • Must be able to bend, reach, kneel, twist, and grip items while working at the assigned desk area.
  • Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photocopiers.
  • Read, write, speak, and understand English.
  • Operate in mentally and physically stressful situations.
  • Respond to visual and aural cues.
  • Work in cold & hot temperatures.
  • Possibly be exposed to secondhand smoke.




Winstar World Casino & Resort
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
.