FUNCTION:

Responsible for posting and balancing room folio charges. Maintain files and reset systems for next day operations. Greets and assists with late guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction during PM shift.

RESPONSIBILITIES:

• Run audit reports/journals from Front Office Systems.
• Prepares daily revenue reports by auditing system accounts and journals to break down revenue for food and beverage operations.
• Makes corrections and adjustments and handles all computer problems that might occur throughout the shift.
• Input all revenue, expenses, and allowances to generate the daily reports.
• Balances all revenue and settlement accounts nightly, maintain files and reset the system for next-day operations.
• Ensures that all reports and backup vouchers are complete and filed properly.
• Ensures that all necessary copies of documents/backup and reports of daily work are sent to the proper person handling A/R, A/P, and Payroll.
• Reviews and corrects discrepancies in the Front Desk System.
• Ensures complete guest satisfaction.
• Check-in and check-out of the guest.
• Complete guest registration process.
• Must be familiar with computer systems for guest reservation information.
• Must verify and imprint guest credit cards for authorization.
• Must be well versed in cash handling and accurately balance house bank.
• Assigns guests rooms based on preferences and availability.
• Drives the Revenue Management process.
• Handling guest concerns in a tactful manner and achieving resolution.
• Answers questions in regards to the hotels facilities and services.
• Answering telephones and booking reservations.
• Answering Guest inquiries i.e. directions.
• Recommending local area restaurants, points of interest, or needs for transportation.
• Handling guest needs.
• Maintaining cleanliness of front desk, lobby and back office.
• Following up with Guest check-ins, complaints, and other requests.
• Interacting with other departments and employees to ensure a good working relationship or for guest needs.
• Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
• Participates on the hotel Safety Committee.
• Ensures that Quality Standards and Service are maintained for Property, Product, and People.
• Must be able to work all shifts or varying schedules to support business needs.
• Ensures Security for the hotel's customers, employees, and property assets.
• Supports established policies and procedures for WinStar World Hotel and the hotel's brand.
• Act as the overnight Manager on Duty.
• Train all new hire Night Audit staff to the Winston Hospitality, Inc standard.
• Communicate with the FOM any and all issues that occurred on their shift.
• Ensure a good working relationship exists between all Hotel & Casino Staff at all times.
• Responsible for performing "other duties" as assigned by management.

TECHNICAL SKILLS:

• Must have exceptional knowledge in accounting operations to include all aspects of accounts receivable, accounts payable etc.
• Must have exceptional mathematical skills and the ability to operate a 10 key by touch.
• Must have exceptional abilities to use computer systems.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations.
• Must be able to lift and carry upwards of 25 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working at the assigned desk area.
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photocopiers.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues.
• Work in cold & hot temperatures.
• Possibly be exposed to secondhand smoke.